★★★★★ Trusted By 15K+ Women
MOST WANTED
The pieces our customers keep coming back for.
WELCOME TO POLLY THE LABEL
Discover hundreds of designer outlet stores in one place at Polly the Label. Easily find an archive of rare fashion on our website!
Assistance is Only a Click Away
Our dedicated team is here for you. We’re just a click away to assist with any questions or concerns, whether it's about our products, your order, or anything else. Don’t hesitate to reach out!
What is our return and exange policy?
We want you to love your purchase, but if you're not completely satisfied, we’re happy to help with returns or exchanges. Please review the guidelines below:
- Returns and exchanges are accepted within 14 days of receipt.
- Items must be in their original condition.
- Tags and packaging must be intact.
- If you selected Size Guarantee, we ensure you get the right fit by allowing a hassle-free size exchange.
- Non-resalable items may not be accepted.
Can I cancel my order after it is been placed?
Orders are processed quickly, so changes aren’t guaranteed. If you need to make a change, please note:
- Color or product changes: Contact us within 24 hours to request a change. After 24 hours, changes are not always possible.
- Once dispatched, modifications are no longer possible.
How long is the shipping time?
Yes, we offer worldwide shipping! Delivery times and costs vary based on your c:
- Standard shipping: Estimated delivery within 3-5 business days.
- Express shipping: Available for select countries, with delivery in 1-3 business days.
- Standard shipping is free, but additional costs may apply if you choose faster dispatch or the Size Guarantee option for the perfect fit.
Once your order is shipped, you’ll receive a tracking number to track your package in real time. Let us know if you have any questions!
What should I do if I receive a damaged item?
If you receive a damaged item, please follow these steps:
- Contact us within 24 hours of receiving your order.
- Provide a clear photo of the damage and your order number.
- We will resolve the issue and send a replacement to you.
- If reported after 24 hours, additional fees may apply.
This ensures we can assist you quickly and efficiently. Let us know if you need any further assistance!